Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from (the “Site”).


When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies:

- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit

- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you including:

- Title
- Name
- Company Name (if applicable)
- Address (including, in some cases, different delivery addresses)
- Phone Numbers
- E-mail Addresses
- Payment Details

We refer to this information as “Order Information

We only collect card details over the phone. These details are fed directly in to the PayPal Virtual Terminal and the payment is processed by PayPal in line with their own Privacy Policy All other online payments are processed directly through PayPal. You will be redirected to PayPal (our payment processing provider) during checkout where your card details are entered and handled in line with the the PayPal Privacy Policy

If you wish to create an account on our website you can provide us with the following personal information:

- Name
- E-mail Address
- Password
- Company Name (optional)
- Address - Including, in some cases, different delivery addresses (optional)
- Phone Numbers (optional)

We refer to this information as “Account Information”.
Account Information is stored by Shopify in line with their own Privacy Policy.

If you wish to join our mailing list on our website you will need to give us the following personal information:

- Name
- E-mail Address

This data is stored by Shopify in line with their own Privacy Policy.

We may also record and monitor your calls to us to maintain customer service standards and assist staff training.


The following pages enable you to keep control of your personal data:

View My Personal Data

Request My Personal Data

Change My Personal Data


We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: Shopify Privacy Policy.

We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here:
You can also opt-out of Google Analytics here:

We are required to give your Name, Company, Address and in some cases your Phone Number and Email to our carriers. These details are required in order to deliver your purchased items. These details are handled in line with the carriers own Privacy Policies:

Royal Mail
Parcal Force
UK Mail

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.


As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at

You can opt out of targeted advertising by:


Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at:


Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.


If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.


When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.


We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.


For more information about our privacy practices, if you have questions, wish us to remove your personal data form our systems or if you would like to make a complaint, please contact us by e-mail at or by mail using the details provided below:

The Lodge, Biggin Farm,
Faversham Road,
Kent TN254BG,
United Kingdom