Returns

Mainland UK Returns & Exchanges for Online Purchases

We are happy to accept Online Returns & Exchanges received within 30 calendar days (14 calendar days for sale items). Returns are accepted from UK Mainland customers in brand new, unused, unmarked, clean condition complete with original unsoiled retail packaging intact. If your item is recevied back in an unsatisfactory condition we reserve the right to send it back to you at your cost or charge a restocking fee. If an item has been specially made for you or specially ordered in for you it cannot be returned unless it is found by the manufacturer to be faulty. Return postage costs & the safe return of items are the sole responsibility of the buyer. We ask that items are returned using a trackable recorded service requiring a signature plus the correct amount of insurance covering the item. We cannot be held responsible for items being returned if they are damaged in transit on the way back to us or if we do not receive your item. Refunds will be made for the value of the item & do not include any postal costs for priority delivery shipments. For exchanges there will be an additional postage payment levied for the shipping of your new exchanged item. We offer free shipping on sending the initial item to you only.

International & Non-Mainland UK Returns & Exchanges for Online Purchases

We are happy to accept Online Returns & Exchanges received within 30 calendar days (14 calendar days for sale items). Returns are accepted in brand new, unused, unmarked, clean condition complete with original unsoiled retail packaging intact. If your item is recevied back in an unsatisfactory condition we reserve the right to send it back to you at your cost or charge a restocking fee. If an item has been specially made for you or specially ordered in for you it cannot be returned unless it is found by the manufacturer to be faulty. Return postage costs & the safe return of items are the sole responsibility of the buyer. We ask that items are returned using a trackable recorded service requiring a signature plus the correct amount of insurance covering the item. We cannot be held responsible for items being returned if they are damaged in transit on the way back to us or if we do not receive your item. Refunds will be made for the value of the item & do not include any postal costs for delivery. If the delivery cost for your item was free or is greater than the amount paid your refund will be made less the actual delivery costs incurred in sending the item to you. All import/customs duties & taxes must be settled on sending. Items requiring a fee for us to receive them will be refused. For exchanges there will be an additional postage payment levied for the shipping of your new exchanged item.

Exceptions

Please note the following cannot be returned or exchanged unless found by the manufacturer to be faulty: Personalised and Specially Ordered items, DVD's, CD's, Videos, Underwear, Riding Helmets, New Saddles and Computer Software. Personalised and Special Order items cannot be cancelled once the order has been processed.

Returns Address
Please include your contact information, the reason for your return & whether you would like a refund or an exchange along with any details of what you would like in exchage in the parcel.

Returns Department
Cork Farm Equestrian Ltd
The Lodge
Biggin Farm
Faversham Road
Challock
Kent TN25 4BG

Exchanges & Returns for Saddles Fitted Onsite by our Saddler
We are happy to accept Returns & Exchanges within 7 calendar days for second hand saddles only. New Saddles are non refundable unless faulty. Second hand saddles must be returned fully cleaned & in the same condition in which they were received. If your saddle is recevied back in an unsatisfactory condition we reserve the right to make a charge for depreciation or to refuse your return.

If you wish to return or exchange a used saddle please contact jane@corkfarmequestrian.co.uk.

Exchanges & Returns for Oversize & Unusual Sized Items
Oversized or valuable items are either heavy, oversized, of an irregular shape or valued at more than £500. Items fitting this description are not eligeable for our Standard Delivery services. We may send your item without any additional charges as a gesture of our goodwill however if returned for a refund in these such cases refunds would have the outgoing postal cost deducted from the value.